PERSONNEL_DOSSIER // SYS_ADMIN_PROFILE
BRYAN WALDEN
Enterprise System Administrator & IT Infrastructure Specialist
PUBLIC TRUST CLEARANCE (HIGH BI)
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OVERVIEWProfessional Summary
Enterprise System Administrator and IT professional with over two decades of hands-on experience spanning enterprise infrastructure, systems administration, multi-site network operations, and Tier 1–3 technical support. Proven track record administering VMware virtualization environments, Microsoft Active Directory / Entra ID, mobile device management (Workspace ONE, Intune), and endpoint security across corporate and manufacturing facilities. Holds active cybersecurity credentials from Cisco and Fortinet, foundational Google AI certifications, and prior Veterans Administration Public Trust Clearance (High BI Level).
STATE: VERIFIED
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SPECS_MATRIXCore Technical Skills
Categorized infrastructure competencies, tooling, and platforms.
IDCATEGORY
Directory & Identity Services
- ›Microsoft Active Directory
- ›Microsoft Entra ID (Azure AD)
- ›Group Policy (GPO)
- ›SAML 2.0
VMCATEGORY
Virtualization & Infrastructure
- ›VMware vSphere
- ›VMware vCenter
- ›VMware Infrastructure / Hypervisor
- ›Server Administration
- ›Veeam Backup & Replication
MDMCATEGORY
Endpoint & Mobility Management
- ›VMware Workspace ONE
- ›Microsoft Intune
- ›Remote Desktop Services
- ›iOS / Android Fleet Support
NETCATEGORY
Networking & SD-WAN
- ›LAN/WAN
- ›Cisco Meraki
- ›Juniper Switches
- ›VMware VeloCloud
- ›Extreme Networks IQ
- ›Cisco VPN
SECCATEGORY
Security & Compliance
- ›CrowdStrike Falcon
- ›Cisco Firewall Security
- ›Zscaler
- ›KnowBe4
- ›Cybersecurity Incident Response
- ›PII / Healthcare Information Security
CLICATEGORY
Scripting & Automation
- ›PowerShell
- ›AI-driven automation workflows
OPSCATEGORY
ITSM, Platforms & Operations
- ›Freshdesk
- ›BMC Remedy
- ›ITIL Practices
- ›Service Desk Management
- ›Citrix (XenApp / XenDesktop)
- ›SAP Products
- ›Google Workspace
- ›Microsoft Office 365
STATE: VERIFIED
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7 ROLES / 20+ YRSProfessional Experience
Detailed chronology of enterprise systems engineering and service management roles.
System AdministratorCURRENT
YKK AP America Inc. — Dublin, GA
March 2021 – Present
- •Administer core server infrastructure, virtualization platforms (VMware vSphere/vCenter), and enterprise directory services across corporate and manufacturing operations.
- •Maintain endpoint fleet compliance and configuration profiles leveraging VMware Workspace ONE and Microsoft Intune.
- •Enforce security standards, access control policies, and incident response procedures utilizing CrowdStrike Falcon, Cisco Firewall Security, and Zscaler.
- •Implement backup, recovery, and replication workflows using Veeam Backup & Replication to maintain high availability and disaster recovery readiness.
Helpdesk Analyst II
YKK AP America Inc. — Dublin, GA
February 2018 – February 2021
- •Delivered escalated Tier-2 technical support across end-user computing, VMware vSphere environments, and mobile device deployments via Workspace ONE.
- •Diagnosed and resolved complex hardware, operating system, and software application incidents to minimize operational downtime.
Owner & Principal Consultant
Walden Works LLC — Dublin, GA
August 2017 – December 2023
- •Directed managed IT services, systems maintenance, hardware/software lifecycle management, and multimedia technology solutions for regional commercial clients.
- •Designed and deployed local-area networks, workstations, directory setups, and routine data protection measures.
Service Desk Analyst II / SME
ASM Research — Remote / United States
April 2016 – February 2018
- •Resolved Tier-1 and Tier-2 incidents for users of National Service Desk (NSD) systems, applications, PC hardware/software, LANs, and mainframe access in a high-volume support environment.
- •Delivered phone-based First Call Resolution (FCR) for complex software configurations, network printers, email, and dial-in connectivity.
- •Maintained compliance under active federal security clearance: Veterans Administration Public Trust Clearance (High BI Level).
System Administrator
ABC Women’s Clinic — Georgia
2014 – August 2017
- •Oversaw end-to-end IT operations, hardware/software procurement, infrastructure maintenance, and technical support.
- •Maintained strict information security policies protecting sensitive PII, electronic healthcare records, and clinical ultrasound imaging data in compliance with regulatory standards.
- •Administered networked endpoints (laptops, clinical tablets, network printers) and secure cloud-connected file repositories.
Helpdesk Analyst
Adams Communication & Engineering Technology (ACET, Inc.) — Georgia
April 2015 – April 2016
- •Provided Tier-1 troubleshooting and First Call Resolution for NSD enterprise applications, operating systems, and client hardware.
- •Supported authentication and access controls via Active Directory while adhering to Veterans Administration Public Trust requirements.
Helpdesk Analyst
Intratek Computer — Georgia
January 2007 – March 2015
- •Delivered front-line technical support for National Service Desk systems, enterprise software, network connectivity, and PC hardware.
- •Troubleshot network printer mapping, mainframe session connectivity, dial-in/VPN access, and Active Directory user accounts under federal Public Trust clearance standards.
STATE: VERIFIED
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VERIFIEDCertifications & Credentials
Industry accreditations in cybersecurity and artificial intelligence workflows.
// Cybersecurity Credentials
FortinetFeb 2026
Fortinet Certified Associate in Cybersecurity
ID:
7606771229BWExp: Feb 2028CiscoJun 2025
Cisco Certified Support Technician (CCST) Cybersecurity
ID:
CSCO14927188// Google AI Professional Suite (Google & Coursera)
GOOGLE // COURSERAOct 2026
AI for Data Analysis
ID: Z8ZJTTII4COF
GOOGLE // COURSERAOct 2026
AI for Content Creation
ID: E64ZPK1IP3F9
GOOGLE // COURSERAOct 2026
AI for Writing and Communicating
ID: 0IZ0CHT2G8IY
GOOGLE // COURSERAOct 2026
AI for Research and Insights
ID: 6FGQDYXV0O92
GOOGLE // COURSERAOct 2026
AI for Brainstorming and Planning
ID: F8PG2NPM04Z0
GOOGLE // COURSERAOct 2026
AI Fundamentals Completion Certificate
ID: GOOGLE_AI_SUITE
STATE: VERIFIED
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CLEARANCE_RECORDClearance & Public Trust
Veterans Administration Public Trust Clearance (High BI Level)
Maintained across federal service desk engagements (ASM Research, ACET Inc., Intratek Computer) handling National Service Desk systems, secure authentication, and healthcare compliance.
HIGH BI LEVEL // ADJUDICATED
STATE: VERIFIED
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